FAQ - Frequently Asked Questions

You need the following documents:

• Valid Driving License: LMV (Light Motor Vehicle) for two-wheelers
• Vehicle Documents: RC Book, Insurance Certificate, PUC Certificate
• Identity Proof: Aadhar Card (mandatory), PAN Card
• Address Proof: Aadhar Card or any government-issued address proof
• Bank Details: Cancelled cheque or bank statement
• Passport Size Photos: 2 recent photographs

The registration process typically takes 2-3 business days:

1. Document Submission: 1 day (complete online form)
2. Verification: 1-2 days (background check)
3. Approval: 1 day (final review and activation)

You'll receive SMS and email notifications at each step.

We accept the following vehicles:

• Motorcycles: All models with valid registration
• Scooters: All models with valid registration
• Electric Vehicles: E-bikes and electric scooters
• Cycles: Only in specific zones (check app for availability)

Requirements: Vehicle must be in good condition, have valid insurance, and PUC certificate.

Your earnings consist of multiple components:

• Base Fare: Fixed amount per delivery
• Distance Fare: Based on delivery distance (₹X per km)
• Time Fare: Additional for peak hours and traffic
• Incentives: For completing certain number of orders
• Tips: 100% of customer tips go to you
• Bonuses: Special promotions and rewards

You can view detailed breakdown in the "Earnings" section of the app.

Payment Schedule:

• Cycle: Monday to Sunday (weekly)
• Processing: Every Tuesday
• Bank Transfer: Within 1-3 business days after processing

Payment Methods:

• Direct Bank Transfer (NEFT/IMPS)
• UPI Transfer (to registered UPI ID)

You'll receive a detailed payment statement every week via email and in the app.

Yes, the following deductions may apply:

• TDS: 5% if annual earnings exceed ₹2.5 lakhs (as per Income Tax Act)
• Service Fee: 5% platform fee on each delivery
• Penalties: For order cancellation after acceptance, late delivery, etc.
• Order Issues: For lost or damaged orders

All deductions are clearly shown in your weekly statement.

Try these troubleshooting steps:

1. Check Internet: Ensure mobile data/WiFi is working
2. Restart App: Force close and reopen the app
3. Update App: Check Play Store for updates
4. Clear Cache: Go to Phone Settings → Apps → Apni Angithi Rider → Clear Cache
5. Reinstall: Uninstall and reinstall the app
6. Check Location: Ensure location services are enabled

If issues persist, contact technical support at support@apniangithi.com or call +91 1244125158 (Ext. 2)

Location issues can be due to:

• Permissions: Ensure "Always Allow" location permission is granted
• GPS Settings: Enable High Accuracy mode in location settings
• Device Issues: Restart your phone
• Battery Saver: Disable battery saver mode as it may restrict GPS
• Network: Ensure stable internet connection

Important: Location tracking is mandatory for receiving delivery requests. Without proper location, you won't get orders.

The delivery process involves these steps:

1. Go Online: Tap "Go Online" in the app when ready to accept orders
2. Receive Request: App will notify you of nearby orders
3. Accept Order: Tap "Accept" within 30 seconds
4. Navigate to Restaurant: Use in-app navigation
5. Pick Up Order: Confirm pickup in app after receiving order
6. Deliver to Customer: Navigate to customer location
7. Complete Delivery: Hand over order and mark as delivered
8. Payment: Collect payment if cash on delivery
9. Rating: Customer rates the delivery experience

Follow these steps if customer is unavailable:

1. Call Customer: Use the in-app calling feature
2. Wait 5 Minutes: Wait at the location for 5 minutes
3. Contact Support: If still unavailable, call rider support
4. Return Order: If instructed by support, return order to restaurant
5. Get Return Fee: You'll receive return fee for bringing order back
6. Document Issue: Take photos if needed for verification

Never leave orders unattended or with unauthorized persons.

Essential Safety Guidelines:

• Always wear helmet: Mandatory at all times
• Follow traffic rules: No speeding, jumping signals
• Vehicle maintenance: Regular checks for brakes, lights, tires
• Mobile mounting: Use phone mount for hands-free navigation
• SOS feature: Know how to use emergency SOS in app
• Personal safety: Avoid isolated areas, especially at night
• COVID safety: Wear mask, use sanitizer, maintain distance

Immediate Steps:

1. Ensure Safety: Move to safe location if possible
2. Medical Help: Call ambulance if injured (108)
3. Police: Inform police (100) if required
4. Emergency Support: Call Apni Angithi emergency line: +91 1244125158 (Ext. 9)
5. Document: Take photos of accident scene, vehicle damage
6. Witnesses: Collect contact details of witnesses
7. Insurance: Inform insurance company
8. Report: Submit accident report through app