Privacy Policy - Apni Angithi Rider

1. Introduction

Welcome to Apni Angithi Rider Application ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery partner application and services.

By using the Apni Angithi Rider App, you consent to the collection and use of information as described in this policy. This includes comprehensive location tracking and monitoring necessary for delivery operations.

2. Information We Collect

Personal & Verification Information

• Identity Details: Full name, date of birth, gender, photograph
• Government IDs: Aadhar card, PAN card, Driving License (scanned copies)
• Contact Information: Mobile number, email address, emergency contact
• Background Details: Address, educational qualifications, work experience

Vehicle & Equipment Information

• Vehicle Details: Type (bike/scooter/cycle), make, model, year
• Registration: RC Book, registration number, insurance documents
• Safety Equipment: Helmet availability, mobile holder, delivery bag

Location & Tracking Data

• Real-time GPS: Continuous location tracking during active shifts
• Route History: Complete delivery routes, stops, and travel paths
• Delivery Locations: Restaurant pickup points and customer delivery addresses
• Movement Patterns: Speed, idle time, distance covered, travel time

Financial & Payment Information

• Bank Details: Account number, IFSC code, bank name
• UPI Information: UPI ID, QR code for payments
• Earnings Data: Daily/weekly earnings, incentives, bonuses
• Transaction History: All payment transactions and settlements

Performance & Operational Data

• Delivery Metrics: Orders delivered, delivery times, success rates
• Customer Ratings: Feedback scores, comments, complaints
• Operational Data: Shift timings, online hours, acceptance rates
• App Usage: Feature usage patterns, session durations

3. How We Use Your Information

Purpose	Information Used	Benefit to Rider
Order Assignment	Real-time location, availability status	Gets nearby orders, reduces travel time
Route Optimization	Current location, traffic data, delivery points	Efficient routes, saves fuel/time
Safety & Security	Live location, SOS alerts, movement patterns	Emergency assistance, risk prevention
Payment Processing	Bank details, delivery records, incentives	Accurate and timely payments
Performance Analysis	Delivery metrics, customer ratings	Improvement opportunities, bonus eligibility
Verification	Government IDs, background information	Trust building, platform credibility

4. Information Sharing & Disclosure

We may share your information with:

• Restaurant Partners: Your name, vehicle details, and location for order handover
• Customers: Name, photo, vehicle number, and live location for delivery tracking
• Payment Providers: Bank details for earnings transfer
• Mapping Services: Location data to Google Maps/Mapbox for navigation
• Insurance Companies: Accident/damage claims processing
• Government Authorities: As required by law (traffic police, transport department)
• Emergency Services: In case of SOS activation or safety incidents

5. Location Tracking Details

Our app tracks your location in the following scenarios:

• Active Delivery Mode: Continuous tracking from order acceptance to delivery completion
• Online Availability: Periodic location updates when you're available for orders
• Route Analysis: Complete route mapping for delivery optimization
• Safety Monitoring: Real-time tracking during late-night deliveries
• Performance Review: Location history for delivery verification

Location Permissions:

• Always Allow: Required for background tracking during deliveries
• Precise Location: Necessary for accurate order assignment
• Background Access: Essential for continuous delivery operations

6. Data Retention Periods

Data Type	Retention Period	Reason
Active Rider Profile Data	Duration of partnership + 5 years	Service continuity, legal compliance
Location & Tracking Data	90 days from collection	Delivery verification, dispute resolution
Financial Records	7 years	Tax compliance, audit requirements
Performance Metrics	2 years	Performance analysis, incentive calculation
Customer Feedback	1 year	Quality improvement, training

7. Your Rights & Controls

As a delivery partner, you have the right to:

• Access Data: Request copies of your personal information
• Update Information: Correct inaccurate or incomplete details
• Delete Account: Request permanent deletion of your rider account
• Data Portability: Receive your data in machine-readable format
• Opt-out Options: Control promotional communications
• Grievance Redressal: File complaints about data handling

8. Third-Party Services

We integrate with these services for enhanced functionality:

• Google Maps/Mapbox: Navigation and location services
• Payment Gateways: Razorpay, Paytm, PhonePe for earnings
• Analytics: Firebase Analytics for app performance
• Cloud Storage: AWS/Azure for secure data storage
• SMS Services: For OTP and order notifications

9. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated through:

• In-app notifications and banners
• Email to registered rider email address
• SMS notifications to registered mobile
• Update date change on this page

Continued use of the Apni Angithi Rider App after changes constitutes acceptance of the updated policy.

By using the Apni Angithi Rider Application, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to the data practices described herein.

This Privacy Policy is compliant with the Information Technology Act, 2000 and relevant data protection regulations in India.