Refund Policy
Last updated: April 2026
💯
We stand behind every order
If something goes wrong with your order, we make it right. Report issues within 24 hours of delivery and we'll review your case promptly.
✅
Full Refund Guaranteed
- •Order cancelled within the allowed cancellation window
- •Order not delivered within 90 minutes of estimated time
- •Restaurant cancelled your order
- •Duplicate charge due to payment error
- •Completely wrong order delivered
⚡
Partial Refund (Case by Case)
- •Missing items from your order
- •Significant quality issue reported with photo proof
- •Order arrived in damaged/spilled condition
- •Item substituted without consent
❌
No Refund Applicable
- •Order cancelled after the cancellation window
- •Wrong address provided by customer
- •Customer not available at delivery location
- •Taste preferences or minor quality complaints
- •Promotional/discounted items
How the Refund Process Works
1
Report the Issue
Contact us within 24 hours via WhatsApp, Call, or the Help Centre with your order number and issue description.
2
Review
Our team reviews the request within 2 business hours. We may ask for photos or additional details.
3
Decision
We notify you of the refund decision via SMS/WhatsApp. Most cases are resolved within 24 hours.
4
Refund Processed
Approved refunds are credited within 5–7 business days to original payment method or instantly to your Apni Angithi Wallet.
Refund Timeline
Apni Angithi WalletInstant
UPI (GPay, PhonePe, Paytm)1–3 business days
Credit / Debit Card5–7 business days
Net Banking5–7 business days
Cash on DeliveryWallet credit only
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